--- title: Impact of Technology on Recruitment and Candidate Experience (Part 2 of 3) description: Technology has made a ton of progress over the past several years. But, how has this technology impacted the candidate experience? Is it increasing t image: https://blog.rpoassociation.org/hs-fs/file-18104914-jpg/images/technology_and_recruitment.jpg --- [![rpoa-logo-color](https://blog.rpoassociation.org/hs-fs/hubfs/rpoa-logo-color.png?width=494&height=46&name=rpoa-logo-color.png "rpoa-logo-color")](http://www.rpoassociation.org) [![RPO ACADEMY](https://no-cache.hubspot.com/cta/default/157743/712c5082-6a2a-4f5f-9203-f0c22a63ceaa.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/712c5082-6a2a-4f5f-9203-f0c22a63ceaa) [![FIRM DIRECTORY](https://no-cache.hubspot.com/cta/default/157743/2a3957f4-056b-45b4-a64c-52523425d820.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/2a3957f4-056b-45b4-a64c-52523425d820) The RPO Voice RPO trends and best practices for talent leaders by talent leaders. # Impact of Technology on Recruitment and Candidate Experience (Part 2 of 3) by [Lamees Abourahma](https://blog.rpoassociation.org/blog/author/lamees-abourahma) Thu, May 10, 2012 ** Share [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.rpoassociation.org/blog/bid/145548/Impact-of-Technology-on-Recruitment-and-Candidate-Experience-Part-2-of-3) [**](https://twitter.com/intent/tweet?url=https://blog.rpoassociation.org/blog/bid/145548/Impact-of-Technology-on-Recruitment-and-Candidate-Experience-Part-2-of-3&text=) [**](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.rpoassociation.org/blog/bid/145548/Impact-of-Technology-on-Recruitment-and-Candidate-Experience-Part-2-of-3&title=&summary=&source=)   ![technology and recruitment](https://blog.rpoassociation.org/hs-fs/file-18104914-jpg/images/technology_and_recruitment.jpg?width=251&height=201&name=technology_and_recruitment.jpg)Technology has made a ton of progress in recruitment over the past several years. But, how has this technology impacted the candidate experience? Is it increasing the connection between the 'black hole' and recruitment? Is it making it easier or harder for candidates to get what they need, and for employers to deliver what candidates want? According to the recent Talent Board’s annual Candidate Experience survey: - 43% of employers inform candidates of “next steps” - 14% of employers said they electronically push candidates to an exit screen during a general screening process with an explanation that they are not qualified for the position - On average 8% of job candidates leave the applicant experience with enough resentment toward the firm to affect their relationship as customers These statistics suggest that technology is increasing the connection between the information black hole and recruitment. And, despite that some employers are trying to reach out to candidates about their position in the hiring process, there's still a lot companies can do to improve the candidate experience. ## Technology for Recruiting: What Works and What Doesn't? **Social Media** One of the ways that employers are experimenting to try and to improve the candidate experience is with social media. Networks such as Facebook and LinkedIn may be great ways to stay in touch with possible candidates, or to find great candidates, but the 'social' in social media needs to be remembered when it comes to these interactions. Simply messaging open positions from time to time isn't social. Constantly reaching out to tons of people for recruitment isn't social. **Email Communication** A great suggestion to improving the candidate experience is to send an email to everyone who applied when a position is filled. This lets candidates know they didn't get the position, while keeping them in the loop of the hiring process. Since candidates want closure and acknowledgement, a quick email fulfills both needs. Recent data from Shaker shares candidate’s preferences on communication: - 86% of candidates prefer voice/telephone conversation - 86% of candidates prefer E-mail communication Overall, technology can be a great asset in improving the candidate experience and removing the entanglement of the information black hole and recruitment. However, this will only happen if technology is used correctly and effectively; toward communicating and building a relationship with candidates. ## Additional Resources The above article is basd on a live roundtable discussion hosted by the [Recruitment Process Outsourcing Association](http://rpoassociation.org) and lead by Matt Schreyer, co-founder of [Instigate Inc](http://www.instigateinc.com/). **[Listen to the full discussion now! ](https://resources.rpoassociation.org/recruitment-trend-the-black-hole-in-candidate-experience/)** [![Click me](https://no-cache.hubspot.com/cta/default/157743/68c5096a-c550-43bf-8376-5f64319916f0.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/68c5096a-c550-43bf-8376-5f64319916f0) [recruitment](https://blog.rpoassociation.org/blog/topic/recruitment) [Recruiting Best Practices](https://blog.rpoassociation.org/blog/topic/recruiting-best-practices) [recruitment marketing](https://blog.rpoassociation.org/blog/topic/recruitment-marketing) ** Share [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.rpoassociation.org/blog/bid/145548/Impact-of-Technology-on-Recruitment-and-Candidate-Experience-Part-2-of-3) [**](https://twitter.com/intent/tweet?url=https://blog.rpoassociation.org/blog/bid/145548/Impact-of-Technology-on-Recruitment-and-Candidate-Experience-Part-2-of-3&text=) [**](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.rpoassociation.org/blog/bid/145548/Impact-of-Technology-on-Recruitment-and-Candidate-Experience-Part-2-of-3&title=&summary=&source=) ## No Items Found! ### Subscribe to the RPO Voice [![Blog Side Banner](https://no-cache.hubspot.com/cta/default/157743/interactive-185799248130.png) ](https://blog.rpoassociation.org/hs/cta/wi/redirect?encryptedPayload=AVxigLIlof1EN0av%2Fk4yOYyckUsb139RIyVWvdDzwcSlm4WILLe%2FiU4DmbLsXpe5%2BdpZXE0k6qJ6hi517xphORwNuGhIBY4AHTw9oY1AicyTz7OPWVlIP5C3KPZXOg3jaCyrSSHo%2FONYvmo9BHlLLXK8qiJBoLnGuzSikedta4lk1oTd5gZUy7mzcBVKDLu3YfZxRFHUvXdK1%2BDJCFwXccWan76rF2dB%2BAoEG6XI4M28s%2Fb1RiGovRRdHKs3LDVyPA0238o4y1yakzOlYjCjQsZi%2BAE4tvxdeeQ6F2SW6dzduw0bq45BeAySoG0ym1PHuKu%2FM3SvFA%3D%3D&webInteractiveContentId=185799248130&portalId=157743) [![Become an RPOA Member](https://no-cache.hubspot.com/cta/default/157743/25638646-1382-4933-ad95-a681040ce034.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/25638646-1382-4933-ad95-a681040ce034) [![Time To Hire Blog Banner](https://no-cache.hubspot.com/cta/default/157743/interactive-164836406114.png) ](https://blog.rpoassociation.org/hs/cta/wi/redirect?encryptedPayload=AVxigLIRd3JjppdjU1qndSBDuy5rqFwOiKwPLXPTZhmx3id8cmY1IZX0wyZWlBd%2BEwoFifYoXUKfcgmbfkyfMAP55Ddxa3%2BPHESWo9WJOOcS%2F5CTG6PsSLA%2Bs6ds5obOnV3VwZTyO%2Fz0O00m48vwGZQJLbe9Sfwwv%2BxTvHOxRtgZW9Y5p6%2BChcJT4Wh0vRgJ0GszWusQ&webInteractiveContentId=164836406114&portalId=157743) ### Featured Posts [5 Key Leadership Skills for the 21st Century](https://blog.rpoassociation.org/blog/leadership-skills-for-the-21st-century) [How a Recruitment Partner Can Strengthen Your Diversity & Inclusion Strategy](https://blog.rpoassociation.org/blog/a-recruitment-partner-can-strengthen-your-diversity-inclusion-strategy) [Talent Leaders Share Their Outlook for 2021](https://blog.rpoassociation.org/blog/talent-leaders-share-their-outlook-for-2021) [Move Your Recruiting Efforts From ‘Post and Pray’ to Targeted Engagement](https://blog.rpoassociation.org/blog/move-your-recruiting-efforts-from-post-and-pray-to-targeted-engagement) [How to Write a Job Description That Hooks Candidates](https://blog.rpoassociation.org/blog/write-job-description-that-hooks-candidates) #### Related articles [![Talent Acquisition: Money is Muscle](https://blog.rpoassociation.org/hs-fs/file-574119512-jpg/images/fotolia_61621074_xs.jpg)](https://blog.rpoassociation.org/blog/bid/338713/talent-acquisition-money-is-muscle) [recruitment](https://blog.rpoassociation.org/blog/topic/recruitment), [recruitment process outsourcing](https://blog.rpoassociation.org/blog/topic/recruitment-process-outsourcing), [Recruiting Best Practices](https://blog.rpoassociation.org/blog/topic/recruiting-best-practices), [recruitment marketing](https://blog.rpoassociation.org/blog/topic/recruitment-marketing) ### [Talent Acquisition: Money is Muscle](https://blog.rpoassociation.org/blog/bid/338713/talent-acquisition-money-is-muscle) [Read more **](https://blog.rpoassociation.org/blog/bid/338713/talent-acquisition-money-is-muscle) [![Winning Top Talent with RPO and ATS](https://blog.rpoassociation.org/hs-fs/hub/157743/file-2210638102.jpg)](https://blog.rpoassociation.org/blog/winning-top-talent-with-rpo-and-ats) [recruitment process outsourcing](https://blog.rpoassociation.org/blog/topic/recruitment-process-outsourcing), [Recruiting Best Practices](https://blog.rpoassociation.org/blog/topic/recruiting-best-practices) ### [Winning Top Talent with RPO and ATS](https://blog.rpoassociation.org/blog/winning-top-talent-with-rpo-and-ats) [Read more **](https://blog.rpoassociation.org/blog/winning-top-talent-with-rpo-and-ats) [![Talent Acquisition and Tech Leaders Share Messages of Inspiration and Transforming for 2021](https://blog.rpoassociation.org/hubfs/images/rpoacon2020%20blog%20post.png)](https://blog.rpoassociation.org/blog/rpoa-conference-2020-inspiration-and-hope-for-transforming-talent-acquisition) [recruitment process outsourcing](https://blog.rpoassociation.org/blog/topic/recruitment-process-outsourcing), [recruiting trends](https://blog.rpoassociation.org/blog/topic/recruiting-trends), [recruiting metrics](https://blog.rpoassociation.org/blog/topic/recruiting-metrics), [Recruiting Best Practices](https://blog.rpoassociation.org/blog/topic/recruiting-best-practices), [recruiting technology](https://blog.rpoassociation.org/blog/topic/recruiting-technology), [recruitment marketing](https://blog.rpoassociation.org/blog/topic/recruitment-marketing) ### [Talent Acquisition and Tech Leaders Share Messages of Inspiration and Transforming for 2021](https://blog.rpoassociation.org/blog/rpoa-conference-2020-inspiration-and-hope-for-transforming-talent-acquisition) [Read more **](https://blog.rpoassociation.org/blog/rpoa-conference-2020-inspiration-and-hope-for-transforming-talent-acquisition) ### Subscribe to RPOA Monthly Newsletter ![](https://blog.rpoassociation.org/hubfs/RPOA_2020/Blog/upcoming-events.png) Receive announcements of upcoming events ![](https://blog.rpoassociation.org/hubfs/RPOA_2020/Blog/latest-content.png) Keep informed of the latest content ![](https://blog.rpoassociation.org/hubfs/RPOA_2020/Blog/review-news.png) Review industry insights and association news ### Sign Up ## RPO Academy Search and access free RPO ebooks, webinars, research reports and more [![Browse Content](https://no-cache.hubspot.com/cta/default/157743/07e4d245-1890-481a-b820-b86f296ed6e9.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/07e4d245-1890-481a-b820-b86f296ed6e9) ![Blog Template Academy Image](https://blog.rpoassociation.org/hubfs/RPOA_2020/Blog/Blog%20Template%20Academy%20Image.png) ## RPO Leadership Forum Browse and access RPO webinars by top industry leaders on-demand [![Browse Webinars](https://no-cache.hubspot.com/cta/default/157743/be362e5b-4b2b-4f4b-834b-a14198056125.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/be362e5b-4b2b-4f4b-834b-a14198056125) ## iCoCo Marketplace Find and connect with technology and service providers that are part of the iCoCo partner community. [![Find Providers](https://no-cache.hubspot.com/cta/default/157743/fadd3150-e609-4fe2-9b9b-8a9daa03b224.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/fadd3150-e609-4fe2-9b9b-8a9daa03b224) [![rpoa-Logo-white](https://blog.rpoassociation.org/hs-fs/hubfs/rpoa-Logo-white.png?width=489&height=37&name=rpoa-Logo-white.png "rpoa-Logo-white")](http://www.rpoassociation.org) Recruitment Process Outsourcing Association Richmond, Virginia 23114 [info@rpoassociation.org](mailto:info@rpoassociation.org) Stay Connected [**](https://www.facebook.com/rpoassociation) [**](https://twitter.com/rpoassociation) [**](https://www.linkedin.com/company/recruitment-process-outsourcing-association-rpoa-) [**](https://www.youtube.com/channel/UC8jKps3jVNAnCl66rep2fJw) Learn - [Recruitment process outsourcing](https://resources.rpoassociation.org/learn?type=all-types&topic=rpo) - [Recruiting best practices](https://resources.rpoassociation.org/learn?topic=recruitingbestpractices)  - [Recruiting trends](https://resources.rpoassociation.org/learn?topic=recruitingtrends) - [Talent acquisition strategy](https://resources.rpoassociation.org/learn?type=all-types&topic=talentacquisitionstrategy) Research - [RPO provider firms](https://resources.rpoassociation.org/rpo-discovery-center) - [RPO Academy](https://resources.rpoassociation.org/learn) Read - [RPO Market Report ](https://blog.rpoassociation.org/rpo-market-report) - [The RPO Voice](https://blog.rpoassociation.org/blog) - [RPOA Press Room](https://blog.rpoassociation.org/press-room) About Us We are a professional membership association committed to serving and elevating the recruitment process outsourcing industry. Learn more about who we are and what we do. [Terms of Use](https://www.rpoassociation.org/Terms-of-Use) | [Privacy Policy](https://www.rpoassociation.org/Privacy-Police) (c) 2026 Recruitment Process Outsourcing Association  [**](https://www.rpoassociation.org/Sys/Login) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Lamees Abourahma", "url" : "https://blog.rpoassociation.org/blog/author/lamees-abourahma" }, "datePublished" : "2012-05-10T15:39:00.000Z", "headline" : "Impact of Technology on Recruitment and Candidate Experience (Part 2 of 3)", "image" : [ "https://blog.rpoassociation.org/hs-fs/file-18104914-jpg/images/technology_and_recruitment.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.rpoassociation.org/blog/bid/145548/Impact-of-Technology-on-Recruitment-and-Candidate-Experience-Part-2-of-3", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.rpoassociation.org/hs-fs/rpoa-logo-white-bcgd.png" }, "name" : "RPOA" } } ```