--- title: 3 Tips to Improving the Candidate Experience (Part 3 of 3) description: It's become obvious that the relationship between the information black hole and recruitment is a pretty sour one, and needs fixes from the RPO indus image: https://blog.rpoassociation.org/hs-fs/file-18094168-jpg/images/fotolia_33095447_xs.jpg --- [![rpoa-logo-color](https://blog.rpoassociation.org/hs-fs/hubfs/rpoa-logo-color.png?width=494&height=46&name=rpoa-logo-color.png "rpoa-logo-color")](http://www.rpoassociation.org) [![RPO ACADEMY](https://no-cache.hubspot.com/cta/default/157743/712c5082-6a2a-4f5f-9203-f0c22a63ceaa.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/712c5082-6a2a-4f5f-9203-f0c22a63ceaa) [![FIRM DIRECTORY](https://no-cache.hubspot.com/cta/default/157743/2a3957f4-056b-45b4-a64c-52523425d820.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/2a3957f4-056b-45b4-a64c-52523425d820) The RPO Voice RPO trends and best practices for talent leaders by talent leaders. # 3 Tips to Improving the Candidate Experience (Part 3 of 3) by [Lamees Abourahma](https://blog.rpoassociation.org/blog/author/lamees-abourahma) Mon, May 21, 2012 ** Share [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.rpoassociation.org/blog/bid/150207/3-Tips-to-Improving-the-Candidate-Experience-Part-3-of-3) [**](https://twitter.com/intent/tweet?url=https://blog.rpoassociation.org/blog/bid/150207/3-Tips-to-Improving-the-Candidate-Experience-Part-3-of-3&text=) [**](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.rpoassociation.org/blog/bid/150207/3-Tips-to-Improving-the-Candidate-Experience-Part-3-of-3&title=&summary=&source=) ![improving candidate experience](https://blog.rpoassociation.org/hs-fs/file-18094168-jpg/images/fotolia_33095447_xs.jpg?width=199&height=196&name=fotolia_33095447_xs.jpg)In previous articles we showed that the candidates continue to experience a 'black hole' from the recruitment industry due mainly to the facts that recruitment is mainly transactional (as opposed to being based on relationships) and to advancements in technology (both for posting jobs and finding jobs). In this artilcle we suggest 3 tips that can help recruiters improve the experience for candidates, and keep them out of the black hole and recruitment spiral. 1. **Communicate with Candidates Every Step of the Way**. This is something that we've mentioned before, but is certainly one of the most difficult to do as recruiters and employers are flooded with resumes for each open position. But, communication is something that candidates value, and they prefer it to be by phone or by email. If someone is no longer being considered, let them know. If someone is, take the time to answer any questions they have. Doing that could let you find that perfect fit much more quickly and easily. 2. **Work on the Job Description.** If you're not able to find the perfect candidate, it could be because your job description isn't written in a way to attract the candidates you want. If you're just listing qualifications and job duties, that doesn't provide candidates with information to know whether or not they'd be a good fit. Meaning, you will only get candidates who are a good fit. This leaves you widening the information gap and only adding to the black hole and recruitment. In a future post, we'll go over some [tips and tricks to writing a good job description.](https://resources.rpoassociation.org/blog/bid/150190/3-Simple-Tricks-to-Make-Your-Job-Description-More-Effective) 3. **Develop Talent Markers**. Qualifications such as 'years of experience' and requiring people who are 'hard-working' and 'goal-oriented' just don't tell you a lot about the candidate. Developing talent markers will really figure out if a candidate has what it takes to do the job. For example, asking how many HVAC repairs the person has done, or how many sales they made, says a lot more than their years of experience, and makes a good talent marker for such positions. The black hole and recruitment; there's no secret to its existence, but the secret to solving the problem doesn't have to remain so. Hopefully, these three tips can help you to better manage the candidate experience and keep them out of that big black hole and recruitment. ## Additional Resources The above article is basd on a live roundtable discussion hosted by the [Recruitment Process Outsourcing Association](http://rpoassociation.org) and lead by Matt Schreyer, co-founder on [Instigate Inc](http://www.instigateinc.com/). **[Listen to the full discussion now! ](https://blog.rpoassociation.org/recruitment-trend-the-black-hole-in-candidate-experience/)** ![listen-to-recording](https://d1n2i0nchws850.cloudfront.net/portals/157743/e057e4e4-bf2e-4f3e-bba1-bd65e7de71d9-1336664720913/listen-to-recording.png?v=1336664721.2) [recruitment](https://blog.rpoassociation.org/blog/topic/recruitment) [Recruiting Best Practices](https://blog.rpoassociation.org/blog/topic/recruiting-best-practices) [recruitment marketing](https://blog.rpoassociation.org/blog/topic/recruitment-marketing) ** Share [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.rpoassociation.org/blog/bid/150207/3-Tips-to-Improving-the-Candidate-Experience-Part-3-of-3) [**](https://twitter.com/intent/tweet?url=https://blog.rpoassociation.org/blog/bid/150207/3-Tips-to-Improving-the-Candidate-Experience-Part-3-of-3&text=) [**](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.rpoassociation.org/blog/bid/150207/3-Tips-to-Improving-the-Candidate-Experience-Part-3-of-3&title=&summary=&source=) ## No Items Found! ### Subscribe to the RPO Voice [![Blog Side Banner](https://no-cache.hubspot.com/cta/default/157743/interactive-185799248130.png) ](https://blog.rpoassociation.org/hs/cta/wi/redirect?encryptedPayload=AVxigLJz6JEa9Z1JJ3b%2FP5tsaHMkFmYQZE7BdCD5K3gdDeQ6fn0RhHazsiHNFtt5AtMvc%2BFWp1fjSPukj%2Ba%2FExtt%2FwTaVtocQc%2F%2BGjwp9r6Xt7FtwhYzD8VRIMiwhfANMBl3QzAaMIsGzT3113BImQdueX44i2Yke8cgCIKwKb6fOyxjJbOH5Fl2P1r38cAN3OnlOGOwnn4jc%2BuOjp6nLr34i7RbP2V79gCPgrdSfGmTqFi4%2FsXPXGAol6g1G3HzfUjboyE12pieF4b%2F08yGEguE5%2BdwW9CGZst7vrcbZFIb%2Fos%2Brvjw6lCzRtEn8R7sE1fW7wylqg%3D%3D&webInteractiveContentId=185799248130&portalId=157743) [![Become an RPOA Member](https://no-cache.hubspot.com/cta/default/157743/25638646-1382-4933-ad95-a681040ce034.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/25638646-1382-4933-ad95-a681040ce034) [![Time To Hire Blog Banner](https://no-cache.hubspot.com/cta/default/157743/interactive-164836406114.png) ](https://blog.rpoassociation.org/hs/cta/wi/redirect?encryptedPayload=AVxigLIlz%2B0cKbi%2FkiIXiB1AX8X9LopjoUpMzHIiF4eJAE7W4U69ySxpudHZMVvNvt4blm2u1b10QGpsMWbEuP%2Fdyn8W6VBuGg0ixXurKPcSQxnwFW3fmhj0qQKx2%2BliAvBv6VK3fNU1qEwCr8NWNTFFrRg84iouC0Nowpu4mjHKTOaGaP2zqScD56a0c4fHgTrCFZCR&webInteractiveContentId=164836406114&portalId=157743) ### Featured Posts [5 Key Leadership Skills for the 21st Century](https://blog.rpoassociation.org/blog/leadership-skills-for-the-21st-century) [How a Recruitment Partner Can Strengthen Your Diversity & Inclusion Strategy](https://blog.rpoassociation.org/blog/a-recruitment-partner-can-strengthen-your-diversity-inclusion-strategy) [Talent Leaders Share Their Outlook for 2021](https://blog.rpoassociation.org/blog/talent-leaders-share-their-outlook-for-2021) [Move Your Recruiting Efforts From ‘Post and Pray’ to Targeted Engagement](https://blog.rpoassociation.org/blog/move-your-recruiting-efforts-from-post-and-pray-to-targeted-engagement) [How to Write a Job Description That Hooks Candidates](https://blog.rpoassociation.org/blog/write-job-description-that-hooks-candidates) #### Related articles [![Impact of Technology on Recruitment and Candidate Experience (Part 2 of 3)](https://blog.rpoassociation.org/hs-fs/file-18104914-jpg/images/technology_and_recruitment.jpg)](https://blog.rpoassociation.org/blog/bid/145548/Impact-of-Technology-on-Recruitment-and-Candidate-Experience-Part-2-of-3) [recruitment](https://blog.rpoassociation.org/blog/topic/recruitment), [Recruiting Best Practices](https://blog.rpoassociation.org/blog/topic/recruiting-best-practices), [recruitment marketing](https://blog.rpoassociation.org/blog/topic/recruitment-marketing) ### [Impact of Technology on Recruitment and Candidate Experience (Part 2 of 3)](https://blog.rpoassociation.org/blog/bid/145548/Impact-of-Technology-on-Recruitment-and-Candidate-Experience-Part-2-of-3) [Read more **](https://blog.rpoassociation.org/blog/bid/145548/Impact-of-Technology-on-Recruitment-and-Candidate-Experience-Part-2-of-3) [![5 Easy Things to Do to Improve Your Recruiting Process](https://blog.rpoassociation.org/hs-fs/file-18094168-jpg/images/fotolia_33095447_xs.jpg)](https://blog.rpoassociation.org/blog/bid/281359/5-easy-things-to-do-to-improve-your-recruiting-process) [recruitment](https://blog.rpoassociation.org/blog/topic/recruitment), [recruitment process outsourcing](https://blog.rpoassociation.org/blog/topic/recruitment-process-outsourcing), [Recruiting Best Practices](https://blog.rpoassociation.org/blog/topic/recruiting-best-practices), [recruitment marketing](https://blog.rpoassociation.org/blog/topic/recruitment-marketing) ### [5 Easy Things to Do to Improve Your Recruiting Process](https://blog.rpoassociation.org/blog/bid/281359/5-easy-things-to-do-to-improve-your-recruiting-process) [Read more **](https://blog.rpoassociation.org/blog/bid/281359/5-easy-things-to-do-to-improve-your-recruiting-process) [![The Latest Statistics on Hiring and Recruiting (Part 1 of 3)](https://blog.rpoassociation.org/hs-fs/file-697868839-jpg/images/big_companies_hiring-resized-600.jpg)](https://blog.rpoassociation.org/blog/bid/343970/The-Latest-Statistics-on-Hiring-and-Recruiting-Part-1-of-3) [recruitment process outsourcing](https://blog.rpoassociation.org/blog/topic/recruitment-process-outsourcing), [recruiting trends](https://blog.rpoassociation.org/blog/topic/recruiting-trends), [Recruiting Best Practices](https://blog.rpoassociation.org/blog/topic/recruiting-best-practices), [RPO Spotlight](https://blog.rpoassociation.org/blog/topic/rpo-spotlight), [recruitment marketing](https://blog.rpoassociation.org/blog/topic/recruitment-marketing) ### [The Latest Statistics on Hiring and Recruiting (Part 1 of 3)](https://blog.rpoassociation.org/blog/bid/343970/The-Latest-Statistics-on-Hiring-and-Recruiting-Part-1-of-3) [Read more **](https://blog.rpoassociation.org/blog/bid/343970/The-Latest-Statistics-on-Hiring-and-Recruiting-Part-1-of-3) ### Subscribe to RPOA Monthly Newsletter ![](https://blog.rpoassociation.org/hubfs/RPOA_2020/Blog/upcoming-events.png) Receive announcements of upcoming events ![](https://blog.rpoassociation.org/hubfs/RPOA_2020/Blog/latest-content.png) Keep informed of the latest content ![](https://blog.rpoassociation.org/hubfs/RPOA_2020/Blog/review-news.png) Review industry insights and association news ### Sign Up ## RPO Academy Search and access free RPO ebooks, webinars, research reports and more [![Browse Content](https://no-cache.hubspot.com/cta/default/157743/07e4d245-1890-481a-b820-b86f296ed6e9.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/07e4d245-1890-481a-b820-b86f296ed6e9) ![Blog Template Academy Image](https://blog.rpoassociation.org/hubfs/RPOA_2020/Blog/Blog%20Template%20Academy%20Image.png) ## RPO Leadership Forum Browse and access RPO webinars by top industry leaders on-demand [![Browse Webinars](https://no-cache.hubspot.com/cta/default/157743/be362e5b-4b2b-4f4b-834b-a14198056125.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/be362e5b-4b2b-4f4b-834b-a14198056125) ## iCoCo Marketplace Find and connect with technology and service providers that are part of the iCoCo partner community. [![Find Providers](https://no-cache.hubspot.com/cta/default/157743/fadd3150-e609-4fe2-9b9b-8a9daa03b224.png)](https://cta-redirect.hubspot.com/cta/redirect/157743/fadd3150-e609-4fe2-9b9b-8a9daa03b224) [![rpoa-Logo-white](https://blog.rpoassociation.org/hs-fs/hubfs/rpoa-Logo-white.png?width=489&height=37&name=rpoa-Logo-white.png "rpoa-Logo-white")](http://www.rpoassociation.org) Recruitment Process Outsourcing Association Richmond, Virginia 23114 [info@rpoassociation.org](mailto:info@rpoassociation.org) Stay Connected [**](https://www.facebook.com/rpoassociation) [**](https://twitter.com/rpoassociation) [**](https://www.linkedin.com/company/recruitment-process-outsourcing-association-rpoa-) [**](https://www.youtube.com/channel/UC8jKps3jVNAnCl66rep2fJw) Learn - [Recruitment process outsourcing](https://resources.rpoassociation.org/learn?type=all-types&topic=rpo) - [Recruiting best practices](https://resources.rpoassociation.org/learn?topic=recruitingbestpractices)  - [Recruiting trends](https://resources.rpoassociation.org/learn?topic=recruitingtrends) - [Talent acquisition strategy](https://resources.rpoassociation.org/learn?type=all-types&topic=talentacquisitionstrategy) Research - [RPO provider firms](https://resources.rpoassociation.org/rpo-discovery-center) - [RPO Academy](https://resources.rpoassociation.org/learn) Read - [RPO Market Report ](https://blog.rpoassociation.org/rpo-market-report) - [The RPO Voice](https://blog.rpoassociation.org/blog) - [RPOA Press Room](https://blog.rpoassociation.org/press-room) About Us We are a professional membership association committed to serving and elevating the recruitment process outsourcing industry. Learn more about who we are and what we do. [Terms of Use](https://www.rpoassociation.org/Terms-of-Use) | [Privacy Policy](https://www.rpoassociation.org/Privacy-Police) (c) 2026 Recruitment Process Outsourcing Association  [**](https://www.rpoassociation.org/Sys/Login) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Lamees Abourahma", "url" : "https://blog.rpoassociation.org/blog/author/lamees-abourahma" }, "datePublished" : "2012-05-21T19:45:00.000Z", "headline" : "3 Tips to Improving the Candidate Experience (Part 3 of 3)", "image" : [ "https://blog.rpoassociation.org/hs-fs/file-18094168-jpg/images/fotolia_33095447_xs.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.rpoassociation.org/blog/bid/150207/3-Tips-to-Improving-the-Candidate-Experience-Part-3-of-3", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.rpoassociation.org/hs-fs/rpoa-logo-white-bcgd.png" }, "name" : "RPOA" } } ```