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GDH: RPO Recruiting with a Focus on Empathy and Responsiveness

Posted by Staff Writer on 6/3/20 7:06 AM

GDH RPO Company to Watch

As a leader in the staffing industry, GDH bases its growth on respect for both the candidates and their clients. Upon this footing, GDH works closely with its clients to fully understand their business objectives. This approach helps GDH develop authentic and collaborative relationships with clients.

Since its inception in 2001, GDH has built strong and healthy relationships with its clients. Consequently, these clients act as GDH’s brand evangelists, word of mouth powerhouse, and source of energy for its positive growth. GDH’s Net Promoter Score (NPS) reflects this kind of robust loyalty. GDH has an 85 percent Net Promoter Score(NPS) earning it the Best of Staffing Award, whereas the staffing industry NPS average is a negative 2 percent. A significant achievement for GDH since top companies usually have an NPS of 70 or higher.

GDH is an established leader in the staffing and recruiting industry. The Tulsa, Oklahoma based company has been recognized as Inc. 500's fastest-growing companies in America and currently has 13 offices across the U.S.

Started as a vision of the founder, JJ Hurley, the company strongly believes in putting candidates in positions to succeed and supporting them every step of the way. A people-first company, GDH strives to create a recruiting culture of empathy and responsiveness.

A Rising Star in RPO Recruitment

Since 2001, GDH has provided IT and engineering staffing to all various industries. They [GDH] have a strong history of providing service to the U.S. Government Departments and Agencies with requirements for the highest government clearances. GDH provides RPO solutions, subcontracting, contract to hire and direct hire talent through a growing list of Prime Vendors to a variety of agencies including Intelligence, Defense, Health, Civilian and State & Local governments. GDH partners with the top 10 federal integrators and multiple 8As. As a result, they've built an extensive pool of highly cleared candidates and have mastered navigating complex hiring systems. 

More recently, and as of 2017, GDH added recruitment process outsourcing (RPO) to its service offering for the government space. With the expanded offering, GDH RPO now has many tools in their tool belt to solve any hiring challenge. GDH RPO services include candidate sourcing and screening, skill assessments, reference checks, and rapid deployment and flexible integration with existing hiring processes. Through its different RPO solutions, GDH delivers additional capacity to employers for the short, medium, or long term. 

RPO Recruitment for Government Jobs

RPO recruitment for government jobs has its own unique set of challenges. The biggest challenge is finding candidates with the proper clearance levels. In addition, each agency has its requirements, background checks, hiring procedures, and even unique terminology.

GDH offers customized RPO solutions that put their clients on the path to success. Some of the RPO hiring solutions GDH provides include full-lifecycle recruitment expertise, delivering fully packaged candidates who are hire-ready, adaptable delivery teams who can furnish solutions on or off-site. The result of these solutions is that the internal recruitment team can focus on creating a significant business impact. 

Recruitment process outsourcing is a relationship-based approach to hiring. RPO providers, like GDH, work very closely with their clients and aim to enhance the experience of both the hiring manager and the candidate. 

As GDH Director of RPO, Bethany Plaza, puts it.

"What attracted me personally to RPO is that we work hand-in-hand with the Talent Acquisition team. I have always been a proponent of providing holistic client solutions.  RPO creates the opportunity, not only to provide a plethora of benefits to an organization, but by extreme collaboration, it provides a great opportunity to become an extension of the TA Team and help make them shine more fully. I am always excited about creating winning strategies!" 

Challenges That Play to GDH's Strength

Recruiting challenges within the government sector take advantage of GDH's agility. Recently, working with a large defense contractor, GDH needed to fill over 195 positions in four months. 

The challenge was to find candidates with a high-demand skill set who have an active high-level security clearance. GDH's nimble team provided sourcing and screening based on a custom-designed profile that was SLA (service level agreement) compliant. This specialized profile delivered 25 new candidates per week to the client's talent pipeline. 

As a result of GDH's flexibility and hard work, their client experienced savings greater than 50 percent of traditional recruitment fees. Also, the client saw its time-to-fill reduced by 43 percent. 

The Vision of Heart that Launched GDH Consulting

When JJ Hurley was working at an international staffing firm, he envisioned building a national organization where people are empowered to advance their careers. So in 2001 at the age of 26 years old, Hurley followed his vision and launched GDH Consulting. Today, GDH achieved national expansion with offices stretching coast to coast. 

GDH's hiring practices and culture reflect Hurley's vision for the company. The firm goes to great lengths to make sure that each GDH employee is the right fit. The company puts employees in positions to succeed and support them every step of the way. 

Plaza joined the leadership team recently and her experience speaks for GDH’s exceptional hiring practices. Plaza spoke about why she decided to join GDH.

“For me, it was the leadership team; the lengths that they went to to make sure that I was the right fit for the team. I had never been through such a grueling interview process, but I was really just sold on the transparency of the leadership team.” 

Prior to working for GDH, Plaza has owned and sold five companies including an IT services she sold to a publicly-traded company. An energetic and outspoken leader in the IT industry, Plaza was particularly impressed with the experience she had with Hurley and GDH's executive team during her hiring process. She particularly likes the high energy culture of the organization, and the personal touch of leadership. 

“JJ has been known to write hand-written notes to employees to applaud their ideas and contributions to the team. During the COVID-19 outbreak, he immediately took the lead to have personal video calls with the whole team to reassure them where the company stood, thank them continually for their efforts and to celebrate successes.  He cleared his personal calendar to provide personal support to individual employees.  He is a heartfelt, genuine and honest-hearted leader.” - Bethany Plaza, RPO Director for GDH

It’s this personal approach that prompted Glassdoor to recognize Hurley twice as a Top Rated CEO in the industry. Hurley's visionary leadership has captained GDH's national expansion from coast to coast in the U.S. and into the EMEA region. Touted as a great company by many employees and prospects, GDH has won Glassdoor’s Best Place to Work in 2020. 

Because GDH focuses on people and building lasting relationships, they have quickly become a trusted RPO partner and a versatile solution for staffing and recruiting needs. 

Topics: RPO Spotlight, rpo company to watch

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