As recruitment process outsourcing gains more popularity and momentum, the importance of solid RPO deliver is crucial for the health of the RPO industry. Managing expectations and delivering at a profit are part of that solid delivery; but how can RPOs deliver at their best? In a recent RPOA discussion, association co-founders and RPO leaders, John Younger and Mike Mayeux, shared the following three vital tips to help RPOs provide solid recruitment delivery:
- Know How to Price - To have solid recruitment delivery, you need to ensure that you will be getting enough money to cover your costs, and then some. Granted, recruitment process outsourcing is a new industry where pricing has yet to be standardized, but consider the negatives of underpricing. It looks unprofessional, especially if you're only doing it to win business. It also can lead to mismanagement and bad business in the long run if the recruitment outsourcing process isn't priced and compensated for properly.
- Architect the Right Solution - Recruitment process outsourcing needs to be tailored to each individual client in order to ensure solid recruitment delivery. This includes making sure you understand how the client perceives RPO, and how they want the solution to work i.e using their staff, meeting their deadline, and if possible, accommodating their price range. This is especially important since HR departments can easily miss costs associated with the recruitment outsourcing process, so solid recruitment delivery depends on meeting the unique needs of each client.
- Fill Jobs and Make Customers Happy - That's what the recruitment outsourcing process is all about: getting the job done well. However, it's not that simple. Filling jobs and making customers happy involves taking on business you are confident in executing successfully. It takes setting an appropriate price and solution for the client. It takes managing expectations and delivering at a profit. Sure, RPO means filling jobs, but if customers aren't happy, then what's the point of the process and the industry?
Overall, solid recruitment delivery revolves around keeping RPO about the client and meeting the client's needs. With recruitment process outsourcing rising in popularity, with companies needing to fulfill new contracts, take on new projects, or simply better themselves, it's up to RPO providers to perpetuate solid recruitment delivery and to propel the industry forward.